Our Team
Built by Operators. Run by Operators.
TopRank Partners is led by people who have managed P&Ls, run marketplace operations at nine-figure scale, and built the systems that make senior-level attention possible on every account. Our team works with partners from enterprise brands to startups building marketplace frameworks from scratch, and the standard does not change based on account size.
The people behind this work love what they do, the culture around them makes sure they can keep doing it at the highest level, and the results prove it every month.
THE POD MODEL
Every managed account, one dedicated three-person team
Founder & CEO
Josh Phillippi
30 Years in Commerce · Amazon Since 2016
JP has spent 30 years in commerce and distribution, and the Amazon chapter alone, since 2016, has spanned building private-label brands directly with Amazon, managing full P&L for brands running seven, eight, and nine figures in revenue, and operating inside both the largest marketplace management firms and aggregators in the space.
That range matters. Running P&L for a nine-figure brand shows you what it costs when a recommendation is wrong. Managing accounts for other brands shows you what an outside team can and cannot see. Operating inside portfolio organizations shows you how to triage attention across dozens of brands without any one going unwatched. Most firms in this industry have sat in one of those seats. TopRank Partners was built by someone who sat in all three.
Career highlights include Kaspien, a Top 100 Amazon seller managing over $400 million in marketplace revenue, and scaling Modern Gourmet Foods to 11 countries, 27 marketplaces, and four licensor programs including Disney, Warner Bros, Starbucks, and Ghirardelli.
That experience is what produced In-Syte, the Pod model, and a fee structure that bets on the work every single month. TopRank Partners was founded in December 2020 to put truth back into an industry that had lost too much of it.
$400M+
Marketplace revenue at Kaspien, a Top 100 seller
11 / 27
Countries & marketplaces at Modern Gourmet Foods
4 Licensors
Disney, Warner Bros, Starbucks & Ghirardelli
"Thirty years in this business is enough time to see nearly everything it has to offer, good and bad. It is also enough time to know exactly what was missing, and to go build it."
Vice President
Zach Shanno
10+ Years in Ecommerce · Top-5 Amazon Seller
Zach brings more than a decade of marketplace experience across the full spectrum of account scale, from startup launches to the operations that powered one of the largest third-party sellers in the world.
Before joining TopRank Partners, Zach spent 5.5 years at Spreetail, a top-5 seller on Amazon, Walmart, and Target that generated $9 billion in lifetime online sales. He then served as Director of Key Accounts at Kaspien, managing the firm's highest-value client relationships. In 2023, he co-founded Glide Commerce before bringing that experience to TopRank Partners as Vice President.
Zach holds a B.S. in Business Management and Marketing from the University of Nebraska-Lincoln, with additional coursework at the University of Oxford. His career arc covers exactly the operational ground that matters most: running accounts at massive scale, managing senior client relationships, and building a business from the ground up.
5.5 Years
At Spreetail: Amazon, Walmart & Target
Key Accounts
Director at Kaspien, highest-value clients
Co-Founder
Glide Commerce, 2023. Built from the ground up
The Team
The People Running the Work
Every account at TopRank Partners is backed by named operators who stay on the account, not a pitch team that disappears after the contract is signed.
Shai Matityahu
Director of Brand Management
Leading the Pod teams that manage every client account: strategy, execution, and the client relationships that hold it all together.
Courtney Beldon
Director of Operations
Process excellence, delivery standards, and the operational infrastructure that keeps every account running clean.
Rafa Vigoritto
Creative Director
Leading the in-house Creative Department: photography, video, A+ Content, and Brand Store design for every client.
Arni Aristain
Chief of Staff, CRM & Business Ops
CRM architecture, business operations, and the connective tissue between every department.
Michael Phiri
Sr. Developer & AI Engineer
Building and maintaining In-Syte, the proprietary intelligence system that powers every Pod.
Affan Monsoor
Ecommerce Manager
Pod performance, reporting, workload management, and client task and project execution, driving the delivery of every program and service under the Director of Brand Management and Vice President.
How We Operate
One Scoreboard. One Standard.
Every person on this team (Brand Management, Creative, Operations, Technology) works toward the same goal: whether the client's account is winning. That shows up in how work actually crosses desks, not in a poster on a wall.
The Pod Model
Every managed account is staffed by a dedicated three-person Pod: a Senior Brand Manager, a Catalog Manager, and an Advertising Manager. No Brand Manager carries more than nine accounts. The client meets all three by name inside the first week.
The Standard for Experience
Leadership at TopRank Partners carries a minimum of ten years in Amazon and marketplace management. Every team member holds current Amazon certification and brings a minimum of five years of hands-on marketplace experience. This is not a target; it is the floor.
No Client Goes Uncovered
During Prime Day, Black Friday, and the weeks where marketplace risk spikes hardest, the team rotates staffing so every client has coverage from start to finish. A dropped Buy Box does not wait for business hours, and neither does this team.
Backed by In-Syte
150+ AI agents, 3,500+ SOPs, and 300+ automated flags run across every account, every day. In-Syte does the digging, the watching, and the flagging. The team does the thinking.
Our Culture
People First. Always.
At TopRank Partners, culture is not a section in a handbook; it is the operating system. We are a unit, a true team, and the way this team treats each other directly shapes the work we deliver for every client. People and family come first. Wellness, health, and work-life balance are real priorities, because they are what allow this team to stay engaged, invested, and genuinely fulfilled by the work.
Family First, Work Second
Account loads are sized so no one's plate becomes unmanageable. Quarterly wellness days and twelve paid holidays are standard. Career conversations happen on a schedule, not only in an exit interview. This is a team that shows up every day because they want to, and that difference shows in the work.
One Scoreboard
Brand Managers flag margin problems on colleagues' accounts unasked, because that account's win counts the same as their own. There are no departmental silos. Everyone across Brand Management, Creative, Operations, and Technology shares one measure of success: whether the client's account is winning.
Growth Is the Standard
Every team member holds current certification in every marketplace they manage. Regular internal training keeps the team ahead of platform changes. Growth is not a promise made during hiring; it is what happens here, every week.
"We love our work, we love our team, and we love our clients. A team that feels genuinely taken care of extends that same care to the clients they work for."
From the Team
What It's Like to Work Here
"Working at TopRank doesn't feel like a typical corporate job, it feels like family. Leadership is genuinely supportive and truly cares about our wellbeing and growth. Everyone pitches in to help and collaborate, and that's what makes this team different for me."
"TopRank is an exceptional place to grow your career, and it feels more like being part of a family rather than an ordinary corporation. The leadership team truly values its people, collaboration is at the heart of everything we do, and the positive culture makes it a rewarding environment to lead brands and deliver great results. Love being a part of a company built on trust, collaboration, and continuous growth."
"What I appreciate most about TopRank is definitely the people. The leadership is approachable and genuinely invested in helping me succeed, and the culture is one where everyone supports each other through every challenge. It's the kind of place where good work gets noticed, feedback is honest and direct, and you actually enjoy the people you work with, which makes you want to do even better."
"Working at TopRank has been an experience that's completely different from what I'm used to: it's working with a group of people who want to move in the same direction and pursue the same goal, without forgetting that we're human, that we have personal lives, and that we always want to give 100% of ourselves."
"Working at TopRank is truly an experience I would never trade for any other job. I value the supportive leadership, collaborative culture, and an environment where ideas are heard, opportunities are always available and every person feels valued like part of a family. I love being part of such a positive culture and being surrounded by talented people who help one another grow."
"Working at TopRank is the type of opportunity people dream about. Employee wellbeing is central to everything we do as a founding principle, not just an afterthought, and the company doesn't just grow around you but brings you up with it. Each member of TopRank's team is genuinely valued, both for what they do and for who they are as a person. Working for TopRank is more than a job; it's a home."
Depth & Experience
The Full Picture
Behind every Pod sits a bench of specialized capability that most firms in this industry would need to outsource, or skip entirely.
The Bench · Nine Disciplines Under One Roof
The Collective Record
$1B+
Marketplace Revenue Managed by Leadership
300+
Accounts Managed Across All Categories
40+
Product Categories From Electronics to Grocery to Beauty
10 Years
On Amazon
These numbers span consumer electronics and telecom, grocery CPG, K-beauty and lifestyle: three of the most operationally demanding categories on any marketplace, managed in parallel by teams that never exceed nine accounts.
Our Standard
Four Commitments. No Exceptions.
Your people stay on your account.
No rotation, no junior swap after onboarding. The team you meet in week one is the team managing your brand in month twelve.
Nine accounts per Brand Manager. Contractual.
Not aspirational. Not a target. A structural ceiling that exists so no account ever gets thinned out to make room for another.
Honest answers before comfortable ones.
The data goes to the client unfiltered, including the weeks it is not flattering. A partner that leads with upside and hides risk in a footnote is not being honest.
Performance-based fees.
If the results are not there, neither is the fee. No annual contracts. No ad-spend markup. The only fee model where our incentive and the client's point in the same direction every month.
Meet the Team Behind the Work
Talk to the operators who will actually manage your account, before you sign anything.